BOOKINGS

We confirm a reservation upon receipt of a deposit and a fully completed booking form. You must be over 18 at the time of booking. Bookings are accepted at our discretion. As soon as you receive a confirmation of booking you must check it carefully and report any errors immediately. Payment balance is due strictly 6 weeks prior to your holiday. We do send an mail reminder* and if no response is forthcoming we will consider the holiday cancelled by you and your deposit will not be refunded.* It is your responsibility to ensure that we have a correct email address for you - or to let us know if you would prefer a postal reminder.

DEPOSITS

You will be asked for a deposit to secure and confirm your holiday. Once confirmed this deposit is NOT refundable unless the holiday is cancelled by us. However, we do usually refund a deposit if we manage to re-let the date but please understand that this is not guaranteed and we do not have to refund the deposit as a matter of course.

DAMAGES DEPOSIT

This returnable deposit must be paid in advance, at the same time as all balances are due, 6 weeks before your holiday. It is held against any damages, breakages, loss of keys, unexpected cleaning and suchlike. Previously agreed charges can also be deducted from this at your request (this may be valeting, laundry, logs etc.).The deposit will be returned as soon as administratively possible after your stay, providing everything is in order.

CANCELLATIONS

Cancellation by YOU - If you have to cancel your holiday, for whatever reason, you must contact us immediately. If you cancel your holiday at least 6 weeks before your holiday is due we will retain the deposit but return any balances paid.. If you cancel your holiday within 6 weeks of the start date the final balance is nonrefundable. Should we find it possible to re-let the date then we will refund your payment, less the deposit. We recommend that guests take out their own insurance to cover this eventuality.

Cancellation by US - Once we have sent you a confirmation we will do our very best not to have to change or cancel your holiday. We promise to do all we can to avoid this but we MUST reserve the right to do so.

NUMBER OF PERSONS

Your holiday group must not exceed the maximum number of persons allotted to each accommodation - except in certain very limited circumstances and agreed in writing by us. If you do we can refuse you access to the property or ask you to leave. This will deem the holiday to have been cancelled by you and you will not be entitled to any refunds.

ARRIVAL AND DEPARTURE TIMES

These can vary and we do ask you to carefully check your correspondence!

ALTERATIONS TO YOUR ACCOMMODATION

With regard to our trailers. We will attempt to give you your first choice of trailer. If not available we will suggest an alternative with similar bed layout etc. Occasionally, due to the vintage nature of the trailers, we do have to replace a unit at the last minute in order to carry out a repair for example. In this case we do reserve the right to change the accommodation without prior warning. HOWEVER all trailers are to the same high standard and this should not be an issue!

CONDUCT

We are entitled to ask you to leave any accommodation, without refund of any Moines paid or any other liability to you, if, in our reasonable opinion your behavior is unacceptable. You are expected to show due consideration for other guests, residents and staff. Any abuse of this will result in the termination of your stay.

ACCESS

You must allow us (or anyone representing us/workmen etc.)access to the accommodation at any reasonable time during your stay.

LOST PROPERTY

Any items left behind and to be returned are liable to a £10 handling charge plus P&P. This will be deducted from you returnable deposit.

INSURANCE

As well obtaining a general holiday insurance guests are advised to insure yourself against loss or damage to valuables whilst away from home.

PETS

Sorry - pets are allowed at any of our accommodations APART from The Sailmakers with our permission*

SMOKING

strictly prohibited at all our accommodation

PERSONAL DETAILS

We do require some personal details when you make a booking. We take all reasonable steps to ensure security and privacy of your details. We DO NOT pass on any personal details to anyone else at any time. We require a valid email address unless you prefer to correspond by post. We do not correspond by post unless specifically asked to do so

*PETS

At The Sailmakers it is possible to bring a dog. However ... we do expect that pets will not be allowed on furniture and that due care will be taken with flooring and cleaning up after your dog. If any extra cleaning is required we will deduct the cost from your deposit